Video Calls User Guide
Created by Zainab Latif
Article Description:
This document provides information on how to best utilize the Video Call feature.
Supported browsers:
1. For Windows:
- Google Chrome: Click here to download
- Firefox: Click here to download
2. For macOS:
- Google Chrome: Click here to download
- Firefox: Click here to download
- Safari version 11 and up: Click here to download
3. For Linux:
- Google Chrome: Click here to download
- Firefox: Click here to download
4. For iOS:
- Safari version 11 and up: Click here to download
5. For Android:
- Google Chrome: Click here to download
- Firefox: Click here to download
Group Video Call: Shareable Link
Each group has a single Virtual Meeting room. Only owners of the group can generate a temporary shareable link to the room by clicking the “Start Video Call” button. The temporary link could be shared (emails, etc…) with anyone (including non-group members). The link is only be available for 1 hour and then it will expire. The video call can going beyond 1 hour but no new member will be able to join unless a new temp link is created.
Things to Note:
- Group owners can start a video call without having a video camera. The meeting room will be available to group members.
- At the conclusion of a Video Call a Safari browser user may be redirected back into the Virtual Room. This is usually solved by the Safari user clicking “End Call” once again.
- A call has ended when all members leave the room.
- Instant Messages are available in a Video Call for 1 hour. Even if members leave a VM room and come back previous messages will be available for that time.
- If a user is having issues entering the meeting room, group owners will not be notified of the error.
- Users must allow the site to use the computers' microphone and camera when notified.